vip3 Privacy Policy

1 Introduction

vip3 ("we", "us", "our", "vip3") operates the online casino and sports betting platform accessible at https://vip3.vu. We are committed to protecting the privacy and personal data of every individual who visits, registers with, or uses our platform ("you", "the Player", "the User").

This Privacy Policy sets out in clear, plain English how we collect, use, store, share, and protect your personal information. It also explains the rights you have in relation to your data and how to exercise those rights. This policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and vip3.

vip3 is the data controller for all personal data processed in connection with the platform. As data controller, we determine the purposes and means of processing your personal information, and we are accountable for ensuring that such processing is lawful, fair, and transparent.

Our platform is designed specifically for the Bangladesh market and is operated in English. All data-related communications — including privacy notices, data access responses, and data deletion confirmations — will be provided in English.

If you are under 21 years of age, you must not use the vip3 platform or provide any personal data to us. vip3 is strictly an adult platform. See Section 11 for our full policy on minors and age verification.

2 Data We Collect

vip3 collects personal data in the following categories:

We do not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless you voluntarily provide such information in the context of a responsible gaming self-assessment or support interaction. Any such data is handled with the highest level of protection and is never used for marketing purposes.

3 How We Collect Data

vip3 collects your personal data through the following channels and methods:

• Direct registration: When you create a vip3 account, you provide us with identity and contact information directly through the registration form.
• Account activity: Data is generated automatically as you use the platform — placing bets, playing games, claiming bonuses, making deposits or withdrawals.
• KYC verification submissions: When we request identity or address verification documents, you upload these directly to our secure verification portal.
• Payment processing: Financial data is collected when you initiate a deposit or withdrawal through supported payment channels (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard).
• Support interactions: Data is captured when you contact our support team via live chat, email, or WhatsApp.
• Automated technologies: Cookies, session tokens, and server logs collect technical and usage data automatically when you access the platform. See Section 7 for full details on our cookie practices.
• Third-party verification partners: In some cases, identity verification data may be cross-referenced against third-party databases used for KYC and anti-money laundering (AML) compliance. These partners operate under strict data processing agreements with vip3.

4 How We Use Your Data

vip3 uses your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your profile, and provide you with access to all platform features.
• Transaction processing: To process deposits and withdrawals accurately and securely, and to maintain a complete record of your financial activity on the platform.
• Customer support: To respond to your enquiries, resolve complaints, and provide technical assistance via live chat, email, and WhatsApp.
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, money laundering, and other illegal conduct. This includes monitoring betting patterns and transaction behaviour for anomalies.
• Legal and regulatory compliance: To meet our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and data protection requirements.
• Responsible gaming: To monitor player behaviour for signs of problem gambling and to enforce self-exclusion, deposit limits, and cooling-off periods that players have voluntarily set on their accounts.
• Platform improvement: To analyse usage patterns, identify technical issues, and develop new features that improve the player experience.
• Personalisation: To tailor the platform interface, game recommendations, and promotional offers to your individual preferences and activity history.
• Marketing communications (with consent only): To send you information about new games, seasonal promotions (Eid, BPL, IPL, Pohela Boishakh), and special bonus offers — but only if you have opted in to receive such communications.
• Dispute resolution: To investigate and resolve any disputes relating to bets, transactions, or account activity.

5 Legal Basis for Processing

vip3 processes your personal data on the following legal bases:

• Contract performance: Most of our processing is necessary to perform the contract between you and vip3 — i.e., to operate your account, process your bets, and pay out your winnings. Without this processing, we cannot provide the service.
• Legal obligation: Certain processing activities are required by law, including KYC identity verification, AML transaction monitoring, and record-keeping obligations.
• Legitimate interests: We process some data based on our legitimate business interests, such as fraud detection, platform security, analytics, and improving our services. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights and freedoms.
• Consent: Where we process your data for marketing communications or optional features (such as personalised game recommendations), we rely on your explicit consent. You may withdraw consent at any time by contacting support or updating your account preferences.

6 Sharing Your Data

vip3 may share your personal data with the following categories of third parties:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and other payment partners receive the minimum data necessary to process your financial transactions. They are bound by their own privacy and security obligations.
• KYC and identity verification providers: Specialist third-party services that assist us in verifying the identity and age of new players as part of our KYC obligations. These partners operate under strict data processing agreements.
• Game providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Ezugi, and Microgaming may receive a pseudonymous player identifier to deliver game sessions. They do not receive your full name, email, or financial details.
• IT and infrastructure partners: Cloud hosting, server management, and cybersecurity service providers who process data on our behalf under binding data processing agreements.
• Customer support platforms: Live chat and helpdesk software providers who process support conversation data on our behalf.
• Legal and regulatory authorities: We may be required to disclose personal data to government bodies, law enforcement agencies, or courts if required by law, court order, or regulatory direction. In such cases, we disclose only the minimum data required to comply.
• Professional advisers: Legal counsel, auditors, and compliance consultants, where access to personal data is necessary for them to provide their services. All such parties are bound by confidentiality obligations.

All third parties with whom vip3 shares personal data are required to process that data in accordance with applicable data protection standards and are contractually prohibited from using it for any purpose beyond the specific service they provide to vip3.

7 Cookies & Tracking Technologies

vip3 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the vip3 website. Cookies allow us to recognise your browser, remember your session, and collect usage data.

We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They enable core features such as user authentication, session management, and security validation. These cookies cannot be disabled without affecting your ability to use the platform.
• Performance and analytics cookies: These cookies collect anonymised information about how players use the vip3 platform — which pages are visited most frequently, where errors occur, and how sessions flow. This data helps us identify improvements.
• Functionality cookies: These cookies remember your preferences (such as language setting, display preferences, and responsible gaming settings) so you don't have to reconfigure them on every visit.
• Targeting and personalisation cookies: With your consent, these cookies allow us to deliver game recommendations and promotional content tailored to your activity history on the platform.

You can control cookie settings through your browser. Most browsers allow you to refuse new cookies, delete existing cookies, and browse in private/incognito mode. Please note that disabling certain cookies may impair the functionality of the vip3 platform. Strictly necessary cookies cannot be refused as they are essential for the service to operate.

8 Data Retention

vip3 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

9 Security Measures

The technical and organisational security measures vip3 has implemented include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the vip3 platform, ensuring that information exchanged during login, registration, and transactions cannot be intercepted in transit.
• Encrypted password storage using industry-standard hashing algorithms. vip3 staff cannot view your password in plain text.
• Access controls: Personal data is accessible only to vip3 staff and partners who have a legitimate operational need. Access is granted on a least-privilege basis and reviewed regularly.
• Intrusion detection and monitoring: Our platform infrastructure is monitored 24/7 for unusual activity, unauthorised access attempts, and potential security incidents.
• Secure payment channels: All financial transactions are processed through certified payment gateways. Card and wallet data is not stored on vip3 servers.
• Regular security assessments: vip3 conducts periodic reviews of its security architecture and data handling practices to identify and address vulnerabilities.
• Staff training: All vip3 staff with access to personal data receive regular training on data protection obligations and security best practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, vip3 will notify you without undue delay using the contact details registered on your account. We will provide a clear description of the nature of the breach, the categories and approximate number of records affected, and the steps we are taking to address it.

10 Your Privacy Rights

As a vip3 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days.

Please note that certain rights are subject to limitations where vip3 has overriding legal obligations — for example, we cannot delete financial transaction records that we are legally required to retain for a minimum period. In such cases, we will explain clearly which data cannot be deleted and why.

We will not charge a fee to process a data rights request unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. We will notify you before any fee is charged.

11 Minors & Age Restriction

vip3 takes the protection of minors extremely seriously. Our platform is designed exclusively for adults aged 21 and over. We take the following steps to prevent underage access and to protect minors' personal data:

• Age declaration at registration: All players must confirm they are 21 or older during the account registration process.
• KYC age verification: We require identity documents as part of our KYC process. Accounts belonging to individuals found to be under 21 will be immediately closed and any funds returned.
• Proactive monitoring: vip3 monitors account activity for indicators that may suggest an account is being used by a minor, and will take immediate action if such indicators are identified.
• No data collected from minors: If we discover that personal data has been submitted by or on behalf of an individual under 21, that data will be deleted immediately and the associated account closed.

If you are a parent or guardian and you believe that a minor in your care has registered with vip3 or submitted personal data to us, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

For guidance on parental controls and protecting minors from online gambling content, we encourage parents and guardians to visit our Responsible Gaming page.

12 International Data Transfers

vip3 primarily processes and stores personal data within secure data centre infrastructure. In some cases, personal data may be transferred to, or accessed by, service providers located outside Bangladesh — for example, cloud hosting providers, game content delivery networks, or specialist KYC verification services.

Where such international transfers occur, vip3 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required within Bangladesh. These safeguards may include:

• Data processing agreements incorporating standard contractual clauses that legally bind the recipient to process data only in accordance with vip3's instructions and to implement appropriate security measures.
• Transfers only to service providers that operate in jurisdictions or under frameworks recognised as providing an adequate level of data protection.
• Technical measures such as end-to-end encryption for data in transit between jurisdictions.

You may request further information about the specific safeguards applicable to any international transfer of your personal data by contacting us at [email protected].

13 Marketing Communications

vip3 may wish to send you information about promotions, new games, seasonal bonus offers (such as Eid specials, BPL cricket promotions, Pohela Boishakh offers, and IPL season campaigns), and platform updates that we believe may be of interest to you.

We will only send you marketing communications if you have explicitly opted in to receive them during registration or through your account settings. You are under no obligation to consent to marketing as a condition of using the vip3 platform.

Marketing communications may be delivered via:

• Email to your registered email address
• SMS or WhatsApp to your registered mobile number (with separate consent)
• In-platform notifications when you are logged into your vip3 account

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link included in every marketing email
• Updating your communication preferences in your account settings
• Contacting our support team at [email protected] and requesting removal from marketing lists

Please allow up to 5 business days for unsubscribe requests to take full effect across all communication channels. Withdrawing consent for marketing does not affect your ability to use the vip3 platform or receive service-related communications (such as transaction confirmations, security alerts, and support responses), which are sent on the basis of contract performance and are not subject to marketing opt-out.

14 Changes to This Policy

vip3 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, we will notify you by one or more of the following methods:

• A prominent notice displayed on the vip3 platform upon your next login
• An email notification sent to your registered email address
• An updated "Last Revised" date at the top of this Privacy Policy page

We encourage you to review this Privacy Policy periodically, particularly whenever you return to the platform after an extended absence. Your continued use of the vip3 platform following any update to this policy constitutes your acknowledgement of the revised terms.

If any amendment to this Privacy Policy materially reduces your rights or our obligations to you, and you do not agree with the changes, you may request closure of your account in accordance with the account closure procedure set out in the Terms & Conditions. Any balance not subject to active wagering requirements will be returned to you.

15 Contact & Data Requests

If you have any questions, concerns, or requests relating to this Privacy Policy or vip3's handling of your personal data, please contact us through the following channels. All privacy-related enquiries are handled by our dedicated data protection team.

• Email: [email protected] — use the subject line "Privacy Enquiry" or "Data Rights Request" for fastest routing
• Live Chat: Available 24/7 directly on the vip3 platform — ask to speak with the data protection team
• WhatsApp: +880 1700 000000 (plain text — not a clickable link)
• Response time: We aim to acknowledge all privacy enquiries within 48 hours and to provide a full response within 30 calendar days
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)