vip3 Terms & Conditions

1 General Provisions

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("Player", "User", "you") and vip3 ("vip3", "the Platform", "we", "us", "our") governing your access to and use of the vip3 website at https://vip3.vu and all associated services, games, promotions, and features offered therein.

vip3 is an online casino and sports betting platform designed and operated specifically for the Bangladesh market. All services are offered in English, and all financial transactions are conducted in Bangladeshi Taka (BDT) unless expressly stated otherwise.

These Terms apply to all products and services available on the vip3 platform, including but not limited to: casino games, live dealer tables, crash games, slots, sports betting markets, promotional offers, loyalty programmes, and any other feature that may be introduced from time to time.

In the event of any conflict between a specific promotional offer's terms and these general Terms & Conditions, the specific promotional terms shall prevail only to the extent of the conflict. In all other respects, these general Terms shall apply.

vip3 reserves the right to update, modify, or replace these Terms at any time. Continued use of the platform following the publication of updated Terms constitutes acceptance of those changes. Players are encouraged to review these Terms periodically.

2 Eligibility & Registration

To register and use the vip3 platform, you must meet all of the following eligibility criteria:

• You must be at least 21 years of age at the time of registration.
• You must be a natural person (not a corporation, partnership, trust, or other legal entity) registering for personal, non-commercial use.
• You must not be a resident of any jurisdiction where online gambling is expressly prohibited by law.
• You must not be a current or former employee of vip3, its affiliates, partners, or game providers, nor a close family member of any such employee, where such participation would constitute a conflict of interest.
• You must not have a currently active self-exclusion order in place with vip3 or via any third-party responsible gambling registry.
• You must be registering voluntarily and under your own legal identity — proxy or agent registrations are not permitted.

During registration, you agree to provide accurate, complete, and current information. Any registration completed with false, misleading, or incomplete information may result in immediate account suspension and forfeiture of any balance held in that account.

vip3 operates a Know Your Customer (KYC) verification process. You may be required to submit identity documents (such as a national ID, passport, or driving licence), proof of address, and proof of payment method ownership before withdrawals are processed. Failure to complete KYC verification within a reasonable timeframe may result in account restrictions.

3 Account Management

Each player is permitted to hold one (1) account on the vip3 platform. Creating multiple accounts — whether under the same identity or different identities — is strictly prohibited. If duplicate accounts are detected, vip3 reserves the right to close all associated accounts, forfeit any balances, and cancel any pending withdrawals without notice.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. Any activity conducted through your account while logged in will be treated as your own activity, regardless of who performed it.

If you suspect that your account credentials have been compromised, you must notify vip3 support immediately via live chat or by emailing [email protected]. vip3 will not be liable for any losses resulting from unauthorised access to your account prior to such notification.

vip3 recommends enabling all available account security features, including strong passwords. You acknowledge that it is your responsibility to keep your account secure.

Players may request account closure at any time by contacting support. Upon closure, any remaining balance that has cleared all wagering requirements will be returned to the player via their registered withdrawal method, subject to standard KYC verification.

4 Deposits & Withdrawals

All financial transactions on vip3 are conducted in Bangladeshi Taka (BDT). vip3 supports the following payment methods for players based in Bangladesh:

• Mobile Wallets: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank
• International Cards: Visa, Mastercard (where available)

The minimum deposit amount is ৳100. The minimum withdrawal amount is ৳200. Maximum deposit and withdrawal limits vary by payment method and account verification status. Players with fully verified KYC accounts are eligible for higher limits.

Deposits made via bKash and Nagad are typically credited to your vip3 account balance instantly or within a few minutes. Bank transfer deposits may take up to 24 hours to be credited depending on the originating bank.

Withdrawals are processed to the same payment method used for the player's most recent qualifying deposit, as a standard anti-fraud measure. vip3 does not process withdrawals to third-party accounts or accounts that do not belong to the registered account holder.

Withdrawal processing times are as follows:

• bKash / Nagad / Rocket / Upay: Typically instant to 30 minutes after approval.
• Bank Transfer: 1–3 business days after approval, depending on the receiving bank.
• Visa / Mastercard: 3–5 business days after approval.

vip3 reserves the right to request additional documentation before processing any withdrawal. This is a standard security measure and is not intended to cause unnecessary delay. Players who complete KYC verification in advance will experience faster withdrawal processing.

Deposits made in error cannot be reversed once credited to a vip3 account. Players who believe a deposit has been applied incorrectly must contact support within 24 hours of the transaction date.

5 Bonuses & Promotions

vip3 offers a variety of promotional bonuses to eligible players, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and seasonal promotions tied to events such as Eid, Pohela Boishakh, the Bangladesh Premier League (BPL), IPL, and T20 World Cup seasons. The availability, terms, and value of any given promotion may vary and are subject to change.

All bonuses are subject to the following general conditions unless the specific promotion's terms state otherwise:

• Bonuses are available to players with fully registered and verified accounts only.
• Each promotion is available once per player, per household, and per IP address, unless explicitly stated as a recurring offer.
• Bonuses must be used within the validity period stated in the specific promotion terms. Unused bonuses expire automatically.
• Bonus funds and any winnings generated from bonus funds are subject to wagering requirements. The applicable wagering multiplier will be stated in the specific promotion terms. Standard wagering requirements range from 20x to 40x the bonus amount.
• Bonus funds may not be withdrawn until all wagering requirements have been satisfied in full.
• Only bets placed with real money (not bonus funds) count toward wagering requirements in games where real-money and bonus-money stakes would differ.
• vip3 reserves the right to reclaim bonus funds and associated winnings if evidence of bonus abuse, exploitation, or bad-faith play is identified.

Players who use a VPN, proxy, or other technical means to appear to be from a different location in order to claim promotions they would not otherwise be eligible for will have any associated bonuses and winnings forfeited immediately.

vip3 reserves the right to modify, suspend, or permanently withdraw any promotional offer with reasonable notice. Changes to ongoing promotions will be communicated via the vip3 website and, where practical, via account notification.

6 Betting & Gaming Rules

All bets and game plays on vip3 are final once confirmed. Players accept that the outcome of all games is determined by certified Random Number Generator (RNG) technology, and in the case of live casino games, by the physical action of a live dealer in a regulated studio environment. vip3 does not and cannot manipulate game outcomes.

Sports betting markets are governed by the following general rules:

• Bets placed on a market are settled based on the official result declared by the relevant governing body (e.g., ICC for cricket, FIFA for football).
• In the event that a match or event is cancelled, abandoned, or postponed beyond 24 hours from the original scheduled start time, all bets on that event will be voided and stakes returned to players' accounts.
• In-play (live) betting odds are updated in real time. vip3 cannot be held responsible for network latency that may result in a bet being accepted at slightly different odds than those observed by the player at the time of placement.
• Bets placed after an event has concluded — due to any technical error — will be voided and stakes returned.
• vip3 reserves the right to void any bet that is placed using information obtained through unfair means, including but not limited to insider information or known match-fixing activities.

Casino game rules (including house edge, RTP percentages, and specific game mechanics) are governed by the rules published by each individual game provider. Players are encouraged to review game-specific rules before placing real-money wagers. vip3 partners only with certified game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Ezugi, and Microgaming — whose games are independently audited for fairness.

Minimum and maximum bet sizes vary by game and are displayed within each game interface. vip3 reserves the right to adjust bet limits at any time.

7 Prohibited Activities

The following activities are strictly prohibited on the vip3 platform:

• Registering more than one account, or registering an account on behalf of a third party.
• Providing false, misleading, or incomplete information during registration or at any subsequent verification stage.
• Using automated software, bots, scripts, or any artificial intelligence tool to interact with the platform, place bets, or exploit game mechanics.
• Exploiting any software bug, platform error, or pricing mistake to gain an unfair advantage. Players who identify a platform error must report it immediately to support and must not exploit it.
• Engaging in collusion with other players to manipulate game outcomes, including coordinating strategies in live dealer games.
• Using the vip3 platform for money laundering, fraud, or any other illegal financial activity. All transactions are monitored for suspicious patterns consistent with anti-money laundering (AML) regulations.
• Engaging in "bonus hunting" or "bonus arbitrage" — systematic exploitation of promotional offers in a manner that is inconsistent with normal recreational play.
• Threatening, harassing, or abusing vip3 staff or other platform users via any communication channel.
• Attempting to reverse-engineer, decompile, or otherwise tamper with any part of the vip3 platform.
• Using a VPN, proxy server, or similar technology to disguise your actual geographic location.

8 Intellectual Property

All content on the vip3 platform — including but not limited to the brand name, logo, website design, graphics, text, game interfaces, promotional materials, and software — is the exclusive intellectual property of vip3 or is used under licence from its respective owners. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the vip3 platform for personal, non-commercial purposes in accordance with these Terms. This licence does not include the right to:

• Copy, reproduce, or distribute any part of the platform content without prior written consent from vip3.
• Use the vip3 brand name or logo in any third-party context without written authorisation.
• Create derivative works based on platform content.
• Scrape, crawl, or extract platform data by automated means.

Game content within the vip3 lobby remains the intellectual property of the respective game studio (e.g., Pragmatic Play, Evolution Gaming, Spribe) and is subject to those studios' own licensing terms.

9 Privacy & Data

vip3 is committed to protecting your personal data. The collection, storage, and processing of your personal information is governed by our Privacy Policy, which forms part of these Terms & Conditions and should be read alongside them.

By registering with vip3, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of account verification, transaction processing, fraud prevention, regulatory compliance, and (with your explicit consent) marketing communications.

vip3 uses 256-bit SSL encryption to protect all data transmitted between your device and the platform. Your financial information is processed through secure, certified payment channels and is never stored in plain text on our servers.

vip3 does not sell your personal data to third parties. Data may be shared with regulated third-party service providers (such as KYC verification partners and payment processors) strictly for the purposes of delivering the vip3 service to you.

10 Limitation of Liability

vip3 provides the platform on an "as available" basis. While we make every effort to ensure continuous, uninterrupted service, we cannot guarantee that the platform will be free from technical errors, downtime, or interruption at all times. Scheduled maintenance windows will be communicated in advance wherever possible.

To the maximum extent permitted by applicable law, vip3 shall not be liable for:

• Any financial losses incurred as a result of gambling or betting activity on the platform. Gambling involves inherent risk and players accept that risk upon use of the service.
• Any indirect, incidental, special, or consequential loss arising from your use of or inability to access the platform.
• Losses arising from network connectivity issues, device failures, or interruptions outside vip3's reasonable control.
• Any action taken by vip3 in good faith to enforce these Terms, including account suspension or closure.

In all cases where vip3 is found to be liable, the total aggregate liability shall not exceed the amount deposited by the player in the 30 days preceding the incident giving rise to the claim.

11 Responsible Gaming

vip3 is committed to promoting safe and responsible gaming across its entire platform. The following responsible gaming tools are available to all registered players at no charge:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account.
• Session Time Reminders: Receive periodic notifications about how long you have been playing in a single session.
• Cooling-Off Period: Temporarily restrict your account for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your account and block yourself from re-registering for a minimum period of 6 months.
• Reality Check: Configure automated pop-up reminders at regular intervals during game play.

If you believe that you or someone you know may have a problem with gambling, we strongly encourage you to visit our Responsible Gaming page for detailed guidance, support contacts, and self-assessment tools. You may also contact our 24/7 support team directly via live chat to activate any of the tools listed above immediately.

vip3 will never market gambling products to players who have self-excluded or who have requested to be removed from marketing communications. Players on self-exclusion lists will be denied access to the platform for the full duration of their exclusion period.

12 Termination

vip3 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete required KYC verification within the requested timeframe.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Use of prohibited software or engagement in any form of cheating.
• Providing false or misleading information at registration or during verification.
• A self-exclusion order being identified after account creation.
• A player being identified as under 21 years of age.

In cases of termination due to a breach of these Terms, vip3 reserves the right to retain any balance in the account, including real-money balances, as partial compensation for the costs and harm caused by the breach. Where no breach has occurred and the player requests voluntary account closure, any cleared, wagering-requirement-free balance will be returned via the registered withdrawal method.

Players wishing to close their account voluntarily may do so at any time by contacting the vip3 support team via live chat or by emailing [email protected].

13 Disputes & Complaints

vip3 is committed to resolving all player disputes and complaints in a fair, transparent, and timely manner. If you have a complaint or dispute relating to your vip3 account, a game outcome, a transaction, or any other aspect of the platform, please follow the process outlined below:

1. Step 1 — Contact Support: In the first instance, raise your concern directly with our 24/7 support team via live chat on the vip3 website or by emailing [email protected]. Please provide your account username, the date and time of the incident, and a clear description of the issue. Our support team will aim to resolve straightforward issues within 24 hours.
2. Step 2 — Formal Complaint: If your concern is not resolved to your satisfaction at the support level, you may escalate it as a formal complaint by emailing [email protected] with the subject line "Formal Complaint". Please include all relevant transaction IDs, game round IDs, and any supporting screenshots. vip3 will acknowledge your formal complaint within 48 hours and provide a full written response within 14 calendar days.
3. Step 3 — Further Escalation: If you remain unsatisfied following vip3's formal complaint response, you may seek further recourse through applicable consumer protection channels available in your jurisdiction. vip3 will cooperate fully with any legitimate review process.

During any active dispute, vip3 may place a temporary hold on the funds in question until the matter is resolved. This is a precautionary measure and does not imply any admission of fault by either party.

All disputes must be raised within 90 days of the incident or transaction in question. Claims raised outside this window may not be considered.

14 Amendments

vip3 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, vip3 will provide notice to registered players via one or more of the following methods: a prominent notice on the vip3 website, an in-platform notification upon next login, or an email to the registered account address.

The date of the most recent revision will always be indicated at the top of this page. Amendments take effect immediately upon publication unless a future effective date is explicitly stated. Your continued use of the vip3 platform after any amendment constitutes your acceptance of the revised Terms.

If you do not agree with any changes to these Terms, you must stop using the platform and may request account closure in accordance with Section 12 of these Terms. Any balance not subject to active wagering requirements will be returned to you upon closure.

It is your responsibility to review these Terms periodically. vip3 recommends checking this page whenever you return to the platform after an extended absence.

15 Contact Information

If you have any questions about these Terms & Conditions or require clarification on any provision, please do not hesitate to reach out to the vip3 support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the vip3 website
• WhatsApp: +880 1700 000000 (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)

Our support agents are fluent in English and are trained to assist with all account, payment, gaming, and compliance queries. We aim to respond to all email enquiries within 24 hours and to resolve live chat queries in real time wherever possible.